Fighting Insurance Fraud: An $80 Billion Dollar CrimeFebruary 23, 2015
Did you know that insurance fraud amounts to at least $80 billion every year? That’s enough money to build 293,000 new homes, or buy a new car for nearly 3 million licensed drivers.
Car insurance fraud is more common than you think. The Insurance Information Institute reported 78,024 questionable claims in 2012, up 13 percent from 2011. According to the Coalition Against Insurance Fraud, “if insurance crooks formed a company called Fraud, Inc., it would rank 17th among Fortune 500 in yearly income.” Insurance Fraud is not a victimless crime. It slows down insurance claims, increases premiums, puts innocent people in danger and takes money out of our state’s budgets. And it’s not just hurting the wallets of insurance companies. The National Insurance Crime Bureau found that the average American household pays $200 to $300 extra in insurance premiums to make up for the cost of car insurance fraud
How does car insurance fraud work, and what are insurers doing about it?
Types of Insurance Fraud
Insurance fraud is when a person attempts to deceive their insurance company in order to collect money from the claim. There are several different schemes and types of insurance fraud, but these are the most common:
- Staged slip and fall accidents
- Inflated auto, home and business losses
- Fires intentionally set to a home, business or automobile
- Phony or inflated bills (repair bills, medical bill, automobile repair bills, etc.)
- Phony medical disability claims
- Phony property theft claims (stolen jewelry, electronics, etc.)
- Faked death or murder to collect Life Insurance
Types of Car Insurance Fraud Explained
You’re driving home from work, just under the speed limit, when an old car packed with people suddenly cuts in front of you and brakes hard. You collide.
This is the scariest type of car insurance fraud: the staged crash. As dangerous as it is, staged crashes are seen as an easy way for criminals to collect a big insurance payout. In 2013, a Russian crime ring in New York was found to have made more than $400 million in fake injury claims. This scam takes many forms. Someone may wave you out of a view-obstructed driveway to get you to purposely collide with another car. Or in a genuine accident, the not-at-fault driver may do extra damage to her car to get more money, or even fake an injury.
The Auto Repair Shop
Another type of car insurance fraud is the repair scam. Here, the perpetrator is a repair shop that performs shoddy work and charges the insurance company to the max. The shop may place used or counterfeit parts in your car instead of new; counterfeit air bags and poor-quality windshields are a common ploy.
The Dishonest Agent
A third kind of scam involves an unscrupulous insurance agent. He’ll pretend to sign you up for a policy, but end up putting your premiums in his own bank account. Or he’ll pad your policy with extra fees, which do nothing except increase his commission. Even if your agent seems utterly trustworthy, it doesn’t hurt to call the insurance company directly to check your coverage.
The fourth type of car insurance fraud is committed by policyholders. Sometimes this takes the form of sophisticated schemes. Other times fraud attempts are clumsy — as in the case of the man who called Progressive to buy a policy while in the background, his wife was yelling that their burning car was about to explode.
To save money on car insurance, many drivers tell insurance companies what they think are little white lies: giving the wrong state of residence, for instance, or neglecting to mention a new driver in the household. But these omissions are considered car insurance fraud. Many people think it’s okay to pad insurance claims to make up for paying a high deductible, or to get some money back after paying past years’ premiums, according to the Insurance Research Council. However it’s rationalized, this is fraud too.
Fraud by State
Fraud is such a large problem that 42 states, plus the District of Columbia, have fraud bureaus. These agencies have been cracking down since the 1990s and have reported increases in referrals (tips about suspected fraud), opened cases, convictions and court-ordered restitutions. Here are some states who take big measures to fight fraud.
According to the National Insurance Crime Bureau, 9 out of 10 “Hot Spots” for insurance fraud in 2013 were in California. The cities listed were Bakersfield, Fresno, Modesto, San Francisco-Oakland-Hayward, Stockton-Lodi, Redding, Vallejo, San Jose-Sunnyvale-Santa Clara and Yuba City. The Coalition Against Insurance Fraud, reports that California convicts more insurance swindlers than any other state.
In New York, fraud is fought in 7 different offices across the state. New York has specialized units for “Major Case/Organized/No-Fault/Fraudulent Auto ID Cards, General, Mortgage and Title, Arson, Auto, Workers’ Compensation, Medical and Upstate.” Law enforcement officials say fraud factors into as many as one out of every three auto insurance claims in the state. In 2012, the Bureau made 595 arrests and 382 convictions.
Auto insurance is particularly high in no-fault insurance states like New York and Florida. In 2010, Florida was reported to have four cities listed in the top 10 cities for nationally staged accidents: Tampa, Miami, Orlando and Hialeah. In the report, Florida had the highest number of reported staged accidents, even more than California and New York. To combat this, the Division of Insurance Fraud (DIF) created squads in Miami, Tampa, Orlando, Plantation and West Palm Beach, which are dedicated to Personal Injury Protection (PIP) Fraud. According the Florida DIF, the state went from 1,809 PIP referrals in 2009-2010, to 1,356 PIP referrals in 2011-12, which is a 25% reduction.
The Fraud Bureau in Delaware reported great numbers for 2013. Their case resolution rate increased from 75% – 80%. The bureau saw an increased collections rate by 2% from the previous year and an increase in the number of civil resolutions by 27%. They also increased criminal prosecutions by 62% over the previous year. Some of the most commonly investigated instances of fraud in Delaware involve auto insurance, workers’ compensation insurance and falsified medical billings.
In 2006, when most states increased budgets to fight fraud, New Jersey reported the second highest budget ($29.7 million) and second largest staff (270 employees). Per capita, New Jersey spends the most on fraud per citizen at $3.44 per resident.
How insurers combat car insurance fraud
Auto insurance fraud is a big worry for insurance companies. A September 2013 FICO survey revealed that a third of insurers don’t feel they’re adequately protected against fraud.One older survey found that 100 percent of large car insurance companies had an anti-fraud program, but just 64 percent of small insurers did.
While you might picture insurance investigators knocking on doors and examining wrecked cars, fraud detection work is increasingly dependent on data. A 2012 study showed that 40 percent of insurers use text mining to investigate fraud, while 36 percent look at social media data.Here’s how some major insurers fight and investigate auto insurance fraud.
- GEICO has a Special Investigations Unit consisting of insurance experts with law enforcement backgrounds who closely examine suspicious claims. For example, one customer reported colliding with a post the day after purchasing a GEICO policy; the SIU team investigated and asked for records of prior insurance.
- Progressive has a similar Special Investigations Unit and, in keeping with its culture of innovation, recently added a new tech solution called NetReveal to help identify potential scams and organized fraud activity.
- Esurance not only has an SIU, but recently added a team of fire and theft specialists to investigate these common types of car insurance scams. Having a specialized team supports better fraud detection, Esurance says, and also makes it easier for claims adjusters and the SIU members to work together and share intelligence. The fire team knows its stuff; training culminates in burning real cars and spotting the differences between accidental and intentional fires.
- Allstate is all about education, providing extensive anti-fraud tips and information on its site. The company has more than 600 specialists looking for potentially fraudulent claims.
When you’re shopping for car insurance, consider what each company does to keep customers safe and fight fake claims. And as always, compare.com can help you compare rates with fast and free online quotes.
Insurance Fraud Penalties
The penalty for committing insurance fraud differs by state. There are two different categories, which are soft fraud and hard fraud. Soft Fraud covers exaggerated claims and overstating damages, which is considered a misdemeanor and can result in fines, jail time of up to one year and probation.
Hard Fraud is usually considered a felony. It covers staged accidents, arson, fabricated reports of loss, and other schemes in order to obtain insurance payments. Hard Fraud can result in prison time and other harsh penalties.
Insurance Fraud is one of America’s largest crimes and is fought furiously in most states across the country. Nearly $80 billion in fraudulent claims are made each year and result in higher premiums, especially when it comes to auto insurance.
If you suspect someone is committing insurance fraud, here is a directory of Fraud Bureaus by state: State Insurance Fraud.