NJM vs. Allstate Car Insurance: Which Is Better in 2025?

NJM excels in customer satisfaction, while Allstate offers nationwide coverage and more features. Choosing between the two comes down to prioritizing personal service with NJM or convenience with Allstate.

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Amy Beardsley
Written byAmy Beardsley
Amy Beardsley
Amy BeardsleyInsurance Writer

Amy Beardsley is a seasoned insurance expert who’s been writing for Compare.com since 2023. She has more than 12 years of industry knowledge and expertise in auto, home, life, commercial, and other insurance products. Amy’s work has been published by Berkshire Hathaway Specialty Insurance, Legal & General, NerdWallet, Robinhood, Insurify, NEXT Insurance, and more.

Amy worked as a court administrator before becoming a content marketing writer. Her legal background has equipped her with the ability to simplify complex technical language into easy-to-understand content.

She graduated magna cum laude from Ferris State University, where she earned a Bachelor of Science in Business Administration and Legal Studies.

Lequita Westbrooks
Lequita WestbrooksSenior Editor

Lequita Westbrooks is an insurance editor at Compare.com. Her writing and editing experiences span several industries, including insurance, personal finance, higher education, and more. She excels at explaining complex topics like auto insurance in simple, easy-to-understand language and is passionate about helping readers save money. Lequita graduated from the University of South Florida, where she earned her Bachelor’s degree in English.

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If you’re comparing car insurance companies, NJM and Allstate are two strong contenders. Allstate has a vast agent network and a range of digital features that many drivers appreciate. On the other hand, NJM is a smaller, regional insurer owned by its members. 

Choosing the best company for you depends on what matters most to you. While NJM excels at keeping customers happy, Allstate offers more coverage options and extras, like accident forgiveness, that can help you save on car insurance. 

Let’s explore average rates, coverage options, discounts, and more to help you make the best decision.

Key Takeaways
  • Allstate provides coverage in all 50 states and offers features like mechanical breakdown coverage, rideshare insurance, and vanishing deductibles.

  • Both companies offer usage-based insurance discounts for safe driving habits such as avoiding speeding, hard braking, and distracted driving.

  • NJM earns high customer satisfaction ratings, but coverage is only available in Connecticut, Maryland, New Jersey, Ohio, and Pennsylvania.

NJM Auto Insurance Overview

NJM Insurance logo
User Reviews
4.2
Our Rating
Compare.com's ratings are determined by our editorial team. The objective formula used in these reviews weighs several important factors to consider when choosing financial products and services, including customer satisfaction ratings, ease of use, and a number of other components.
4.5 /5
Liability Only
Liability-only insurance, sometimes called minimum-coverage insurance, pays for bodily injury and property damage to others in an accident the policyholder causes. It does not pay for the insured’s own damages.
$65/mo
Full Coverage
Full-coverage car insurance generally includes liability, collision, and comprehensive coverage, and may include other optional coverages such as uninsured motorist coverage. Collision covers a policyholder’s repair or replacement costs in case of an accident. Comprehensive covers damages caused by non-accident events. The average quote displayed here reflects policies with the following coverage limits: $50,000 bodily injury liability per person; $100,000 bodily injury liability per accident; $50,00 property damage liability per accident; $1,000 collision deductible; and a $1,000 comprehensive deductible.
$95/mo
4.2
Best choiceBased on 1 verified guest reviews and ratings
How drivers feel about NJM Insurance

Drivers appreciate the overall service but note a recent increase in prices.

AI-generated from the text of verified reviews collected by Compare.com
How drivers feel about NJM Insurance

Drivers appreciate the overall service but note a recent increase in prices.

AI-generated from the text of verified reviews collected by Compare.com
Reviews (1)
Romel
Verified Review
Pricey
Reviewed in New Jersey on July 2024
Overall, it's good but it has become pricey.
J.D. Power
J.D. Power data measures overall customer satisfaction and claims satisfaction based on a 1,000-point scale.
711
NAIC Index
Average amount of customer complaints relative to competitors on a 0-5 scale. A lower score represents fewer complaints.
0.16
AM Best
AM Best analyzes an insurer’s financials, operating performance, business profile, and other factors to generate an opinion-based rating of a company’s financial and credit strength. Ratings range from A++ (exceptional) to D (poor).
A+
Why we picked this company

NJM keeps things simple and stays close to home, covering drivers in Connecticut, Maryland, New Jersey, Ohio, and Pennsylvania. You won’t see fancy mobile apps or nationwide advertising like Allstate’s, but you still get reliable auto insurance and solid opportunities to save money.

Since customers own the company, any extra money goes back to customers instead of outside investors. The company is significantly smaller than Allstate, ranking as the 25th-largest insurance company in the U.S., while Allstate ranks No. 4.

Pros
  • Strong customer satisfaction ratings

  • Member-owned company benefits

  • Discounts to keep rates low

Cons
  • Coverage available in only five states

  • Fewer coverage options 

  • Limited customer service hours

Allstate Auto Insurance Overview

Allstate logo
User Reviews
3.6
Our Rating
Compare.com's ratings are determined by our editorial team. The objective formula used in these reviews weighs several important factors to consider when choosing financial products and services, including customer satisfaction ratings, ease of use, and a number of other components.
4.5 /5
Liability Only
Liability-only insurance, sometimes called minimum-coverage insurance, pays for bodily injury and property damage to others in an accident the policyholder causes. It does not pay for the insured’s own damages.
$73/mo
Full Coverage
Full-coverage car insurance generally includes liability, collision, and comprehensive coverage, and may include other optional coverages such as uninsured motorist coverage. Collision covers a policyholder’s repair or replacement costs in case of an accident. Comprehensive covers damages caused by non-accident events. The average quote displayed here reflects policies with the following coverage limits: $50,000 bodily injury liability per person; $100,000 bodily injury liability per accident; $50,00 property damage liability per accident; $1,000 collision deductible; and a $1,000 comprehensive deductible.
$136/mo
3.6
A solid optionBased on 316 verified guest reviews and ratings
How drivers feel about Allstate

Customers appreciate the insurer's efficient service and knowledgeable agents but find the consistently rising rates and lack of communication to be major drawbacks.

AI-generated from the text of verified reviews collected by Compare.com
How drivers feel about Allstate

Customers appreciate the insurer's efficient service and knowledgeable agents but find the consistently rising rates and lack of communication to be major drawbacks.

AI-generated from the text of verified reviews collected by Compare.com
Reviews (159)
Erik
Verified Review
Good company, just a little too expensive
Reviewed in South Carolina on October 2025
A little too expensive.
Mary
Verified Review
No claims filed (thank goodness)
Reviewed in Oklahoma on July 2025
I haven't had to use the insurance, but after checking, it seems like the rates are higher than some for the same coverage.
Marcia
Verified Review
Increased rates
Reviewed in Texas on July 2025
Frustrated with the rate increase. No recent changes to my driving record, yet there was still a 20% increase.
J.D. Power
J.D. Power data measures overall customer satisfaction and claims satisfaction based on a 1,000-point scale.
636
NAIC Index
Average amount of customer complaints relative to competitors on a 0-5 scale. A lower score represents fewer complaints.
1.02
AM Best
AM Best analyzes an insurer’s financials, operating performance, business profile, and other factors to generate an opinion-based rating of a company’s financial and credit strength. Ratings range from A++ (exceptional) to D (poor).
A-
Why we picked this company

Allstate is a national insurer that offers coverage across all 50 states. Unlike NJM, which operates in just five states, you can find an Allstate agent almost anywhere and manage your policy anytime through its app.

But being a large, investor-owned company has its trade-offs. Allstate must make profits for its shareholders, which can mean higher premiums. While you gain more options and convenience with Allstate, you may end up paying more for the brand recognition and nationwide presence that come with a major insurer.

Pros
  • Available in all 50 states

  • Plenty of coverage options

  • Extensive agent network

Cons
  • Average customer satisfaction compared to NJM

  • Below-average claims satisfaction score[1]

  • Average Better Business Bureau rating[2]

How Allstate and NJM Stack Up

To choose a car insurance company, you first need to figure out what matters most to you. Some drivers want the lowest payment possible, but others care more about getting help quickly when something goes wrong. You might prefer managing everything through your phone over talking to someone who knows your situation directly.

It’s also important to look at a company’s financial strength. Organizations like AM Best rate insurers, so you can be confident that the company can reliably pay claims. 

The table below shows how NJM and Allstate measure up in key areas, according to our research.

Category
sort ascsort desc
NJM
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Allstate
sort ascsort desc
Cost5/55/5
Customer satisfaction5/53.7/5
Policy management4.2/54.8/5
Availability3/55/5
Industry reputation3.5/54.7/5
Overall Score4.63/54.93/5

Allstate leads with the highest overall score, but NJM excels in customer satisfaction. Allstate stands out for its strong industry reputation and insurance policy management tools. Both companies could work, but each appeals to different types of drivers with different priorities.

  • Our editorial team analyzes and grades each insurer based on its average rates, customer reviews, policy management features, availability, industry standing, and more. This includes countless hours of research and in-depth analysis of thousands of auto insurance quotes from real Compare.com customers.

    We grade each factor on a weighted five-point scale to determine an insurer’s proprietary Compare.com Rating, which highlights its overall standing among the industry’s best companies.

NJM vs. Allstate: Which is Cheaper?

Car insurance prices change a lot from person to person and company to company. Each insurance company has its own way of deciding what to charge you. Insurance prices depend on factors like your age, where you live, the type of car you drive, and your driving record.

Since every company weighs these things differently, you might receive different prices from each one. That’s why it makes sense to compare quotes from both companies.

One might give teens a break, while the other may be more lenient with drivers who have speeding tickets. Don’t assume one company costs more or less. You won’t know which company offers the better deal until you request quotes.

Let’s take a closer look at how much different types of drivers typically pay each month, according to Compare.com data.

Driver Type
sort ascsort desc
NJM
sort ascsort desc
Allstate
sort ascsort desc
Industry Average
sort ascsort desc
All drivers$95$136$177
Teens$227$288$339
Seniors$55$106$151
Recent ticket$143$175$223
Recent accident$127$176$232
DUI conviction$143$197$257
Poor credit$115$165$215
Disclaimer: Table data sourced from real-time quotes from Compare.com's 50-plus partner insurance providers and quote estimates from Quadrant Information Services. Actual quotes may vary based on the policy buyer's unique driver profile.

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Allstate vs. NJM: Which Has Better Coverage?

NJM and Allstate offer the core coverages most drivers need: liability coverage, comprehensive, and collision insurance. These coverages protect you if you cause injury to someone else, cover damage to your own car, help with medical bills after an accident, and provide coverage if an uninsured driver hits you.

The real differences show up in the optional add-ons you can include with your policy. Let’s compare each company’s coverage options side by side.

Allstate offers more insurance products, including accident forgiveness, coverage if you drive for Uber or Lyft, and a vanishing deductible that decreases over time if you don’t file claims. NJM takes a simpler approach but stands out for offering pet injury coverage (a perk few insurers offer) that pays vet bills if your pet gets hurt in a car accident.

Allstate vs. NJM: Which Has Better Discounts?

Car insurance discounts can lower your bill for things like safe driving, bundling options, or going paperless. Each company offers different savings, so it’s worth checking which ones you qualify for.

The table below shows the discounts you’ll find from NJM and Allstate, according to publicly available information.

Allstate offers more discounts than NJM. Allstate stands out for options like anti-theft, early shopper, and student away at school savings, while NJM offers discounts such as multi-vehicle and defensive driver. Depending on your situation, one company may offer more ways to save than the other.

Allstate vs. NJM: Which Has Better Reviews?

Customer complaints give you valuable insight into what it’s really like to deal with an insurance company day to day. Nothing beats hearing from someone who just went through a claim or had to call customer service multiple times to update their address.

Recent customer reviews are more useful than older ones, as a company’s practices can change over time. Look for feedback about claims handling, customer service wait times, and how easy it is to actually get help when you need it.

The reviews below come from Compare.com customers and offer honest insights into what you can expect.

Erik
Verified Review
Good company, just a little too expensive
Reviewed in South Carolina on October 2025
A little too expensive.
Mary
Verified Review
No claims filed (thank goodness)
Reviewed in Oklahoma on July 2025
I haven't had to use the insurance, but after checking, it seems like the rates are higher than some for the same coverage.
Marcia
Verified Review
Increased rates
Reviewed in Texas on July 2025
Frustrated with the rate increase. No recent changes to my driving record, yet there was still a 20% increase.
Mary
Verified Review
Not very professional!
Reviewed in Georgia on June 2025
I renewed my insurance with Allstate based on monthly payments, but they charged me for the whole 6 months. I tried to call and speak with Marvah Jean-Baptiste, and did speak with someone in her office who told me it was paid in full and there was nothing they could do. I asked to speak with Marvah and was put on hold, a phone rang and rang and then went silent. She never returned my call. I am not happy with this kind of service and will not renew with them again.
Romel
Verified Review
Pricey
Reviewed in New Jersey on July 2024
Overall, it's good but it has become pricey.

NJM SafeDrive vs. Drivewise

Man sitting in a chair, smiling while using a tablet. He wears glasses and a blue sweater, with a wooden cabinet and books in the background.

Usage-based insurance programs monitor your driving habits and can reward you with discounts for safe driving. You’ll install an app, which tracks things like your speed, braking habits, and whether you use your phone while driving. Think of it as a driving report card, in which good grades can lower your premiums.

You can get a discount when you sign up for NJM’s SafeDrive telematics program, which can add more savings based on how well you drive. Allstate’s Drivewise also gives you a sign-up bonus but uses six months of driving data to adjust your insurance rate when your policy renews.

While both programs track similar behaviors like speeding and hard braking, Drivewise also dings you for late-night driving, which can negatively affect your score.

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NJM vs. Allstate FAQs

If you’re still deciding between NJM and Allstate, we’ve compiled answers to the most common questions people ask about these two companies.

  • Is Allstate or NJM better?

    It depends. Your specific needs and budget will determine which one best fits you. If top-notch customer service matters most, NJM typically may be the better choice — but only if you live in one of the five states it offers coverage. If you’re looking for broader availability and more coverage options, Allstate is likely the better pick.

  • Which car insurance company is the best?

    No single best car insurance company exists since everyone’s situation is different. The right insurance solution for you should offer reasonable insurance rates, cover your area, provide the coverage you need, and treat customers well during the claims process.

  • Is NJM cheaper than Allstate?

    NJM and Allstate both score well on cost, especially for drivers with clean records. But your age, location, driving and insurance history, coverage choices, and policy limits affect what you pay. The only way to know is to get quotes from both companies.

Methodology

Data scientists at Compare.com analyzed more than 50 million real-time auto insurance quotes from more than 75 partner insurers in order to compile the rates and statistics seen in this article. Compare.com’s auto insurance data includes coverage analysis and details on drivers’ vehicles, driving records, insurance histories, and demographic information.

All the rates listed in this article have been collected from a combination of real Compare.com quotes and external insurance rate data gathered in collaboration with Quadrant Information Services. Compare.com uses these observations to provide readers with insights into how auto insurance companies determine their premiums.

Sources

  1. Jdpower.com. "2024 U.S. Auto Claims Satisfaction Study."
  2. Better Business Bureau. "Allstate Insurance."
About Compare.com

Compare.com's #1 goal is to save you money. We publish resources that are based on hard-hitting data and years of industry experience to help you make more informed decisions with your wallet.

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  • All of the content you see on Compare.com is based on comprehensive analysis and all data is gathered and vetted from trustworthy sources.

Learn more about us, our team, and what makes us tick.

Amy Beardsley
Amy BeardsleyInsurance Writer

Amy Beardsley is a seasoned insurance expert who’s been writing for Compare.com since 2023. She has more than 12 years of industry knowledge and expertise in auto, home, life, commercial, and other insurance products. Amy’s work has been published by Berkshire Hathaway Specialty Insurance, Legal & General, NerdWallet, Robinhood, Insurify, NEXT Insurance, and more.

Amy worked as a court administrator before becoming a content marketing writer. Her legal background has equipped her with the ability to simplify complex technical language into easy-to-understand content.

She graduated magna cum laude from Ferris State University, where she earned a Bachelor of Science in Business Administration and Legal Studies.

Lequita Westbrooks
Edited byLequita WestbrooksSenior Editor
Lequita Westbrooks
Lequita WestbrooksSenior Editor

Lequita Westbrooks is an insurance editor at Compare.com. Her writing and editing experiences span several industries, including insurance, personal finance, higher education, and more. She excels at explaining complex topics like auto insurance in simple, easy-to-understand language and is passionate about helping readers save money. Lequita graduated from the University of South Florida, where she earned her Bachelor’s degree in English.

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