SECURA Review: Is It the Right Choice for You?

SECURA Insurance Companies has been in business for more than 120 years. In October 2023, it announced it would no longer offer policies for personal lines of insurance (e.g., auto and home insurance) and completely exit the market by the end of 2025.

If you’re a current customer, you may be wondering if you should exit your policy early. This article examines this question and how SECURA fares in terms of customer service and claims satisfaction. Plus, we compare SECURA with some of the best car insurance companies to help you when you’re ready to switch.

By the end, you should have a comprehensive view of the company and a clear idea of whether you want to switch your policy or stay to the end.

Is SECURA a Good Choice for Auto Insurance?

To get a broad view of SECURA’s performance, here’s how the company scores across five key metrics most important to customers. We measured each category on a scale of one to five, with the results shown in the table below.

Where SECURA stands out

Not only do customers usually save money with SECURA, but they also seem to love working with the company. With a dedicated customer service team and strong financial rating, SECURA can pay claims promptly.

Where SECURA falls short

SECURA trails its competitors in terms of technology — the company has a limited website and no mobile app. As it exits the auto insurance industry, current policyholders must carefully weigh alternatives to find equal coverage for a great price.

SECURA Reviews: What Real Customers Are Saying

SECURA has limited reviews online, possibly due to the company’s small size. It earns 4.08 stars out of 5 on Clearsurance and 1 out of 5 stars on the Better Business Bureau (BBB). But don’t let that scare you; BBB reviews are low for many insurance companies.

Positive reviews mention low rates and great customer service. The two customers below had great experiences and were happy with the insurer’s coverage pricing.

Negative reviews mention a crummy claims experience (see our claims review section below for more information) or unexpected rate increases. For example, the reviewer below felt duped by the company when their policy rate shot up at renewal.

One thing to note is that the company often replies to reviews. I also noticed some claims reviews detailing a poor experience due to misunderstanding how claims work. For example, a customer was upset when advised not to file a small claim due to the associated rate increases. This is solid advice that rings true across the industry.

How Much Is SECURA Car Insurance?

Car insurance companies calculate rates using different formulas, so side-by-side comparisons are crucial. Factors like age, location, driving history, and insurance coverage options will affect your policy costs.

Let’s look at how SECURA’s rates change based on common driver profiles and how they compare to the national average rates for that driver type.

We found that rates across all driving profiles are lower than average with SECURA. Teens and drivers with poor credit can get an amazing deal from SECURA, with an average annual savings of $1,908 and $1,416, respectively. Among driving histories, drivers with a previous car accident earn the largest average savings of $996 per year.

With that in mind, it’s a good idea to consider how SECURA compares to other insurers. Let’s take a closer look.

Alternatives to SECURA Insurance

It’s impossible to know whether a car insurance company is the best option for you without comparing multiple competitors. The table below shows how SECURA’s rates and ratings compare to the nation’s leading insurance companies.

SECURA vs. GEICO

SECURA scores higher than GEICO in terms of customer satisfaction and earns similar scores for low costs. But GEICO has more robust technology features for you to access (including a great mobile app) and is highly regarded in the industry.

SECURA vs. State Farm

State Farm is a large company that feels like a smaller one due to its local agents. Its customer satisfaction levels are lower than SECURA’s, but State Farm has scores better for ease of use and has a stronger reputation, great discount opportunities, and robust coverage options.

SECURA vs. Progressive

SECURA fares better with customer service than Progressive, but Progressive’s rates are lower than average, and it has far more discount options. Plus, Progressive offers 24/7 customer service.

Other SECURA alternatives

If you don’t like working with a large insurer, the personalized touch of a regional insurer may be a better option for you. Texas Farm Bureau, Erie Insurance, and Auto-Owners are excellent options, and they all score higher for customer satisfaction and offer competitive rates.

How to File a Claim with SECURA

You can file a claim with SECURA in three ways: online, with your local agent, or with a claims representative over the phone. Once submitted, an adjuster reviews the damage so the company can issue payment.

SECURA has mixed reviews when it comes to claims processing. I found many reviews where the customer had no issues getting their claim processed and paid. Both of the customers shown in the screenshots below experienced excellent communication throughout the process.

But quite a few reviews — such as the two below from the BBB — say something to the effect of “worst claims experience ever.”

More About SECURA Insurance

SECURA’s other insurance products

Though SECURA no longer issues personal lines of insurance, it will continue to offer a wide range of commercial insurance policies, including the following.

• Farm property
• Farm liability
• Farm auto
• Farm umbrella
• Farm workers’ compensation
• Commercial auto
• Commercial liability
• Commercial property
• Cyber security
• Business owners policies
• Director and officers (D&O)
• Employment practices liability (EPLI)
• Errors and omissions (E&O)
• Inland marine
• Workers’ compensation

The company also offers related products and services, including identity theft protection and Travel Rescuer for emergencies while traveling.

SECURA Auto Insurance FAQs

Despite SECURA’s long history, people still have questions about it. Here are answers to the most common questions people have about the company.

Does SECURA have cheap car insurance?

Yes. SECURA offers cheaper-than-average rates for most driving profiles and offers the greatest potential savings for teens and drivers with poor credit, according to Compare.com data. The average SECURA customer pays $146 per month for car insurance.

Is SECURA legit?

Yes, SECURA Insurance Companies is a legit property and casualty insurance company. It earns an A+ from the Better Business Bureau (BBB) and an A+ (Excellent) rating from AM Best, signaling its reliability and strong financial performance.

Is SECURA a good insurance company?

Yes. SECURA offers affordable premiums and exceptional service from dedicated employees. In addition, the company earns a lower-than-average number of customer complaints compared to insurers of a similar size.

Does SECURA have an app?

No, SECURA Insurance doesn’t have a mobile app for iOS or Android.

Data Methodology:

Data scientists at Compare.com analyzed more than 50 million real-time auto insurance quotes from more than 75 partner insurers in order to compile the rates and statistics seen in this article. Compare.com’s auto insurance data includes coverage analysis and details on drivers’ vehicles, driving records, insurance histories, and demographic information.

All the rates listed in this article have been collected from a combination of real Compare.com quotes and external insurance rate data gathered in collaboration with Quadrant Information Services. Compare.com uses these observations to provide readers with insights into how auto insurance companies determine their premiums.

Rating Methodology:

Compare.com’s mission is to help our readers make more informed decisions about their personal finances. Our editorial staff has crafted a proprietary, objective rating formula — the Compare.com Rating — to make it easier for our readers to analyze and compare many of the industry’s most well-known insurers. The score you see referenced in this article is based on several factors, including:

• Cost: How the insurer’s average rates compare to its direct competitors and the industry as a whole. This includes available savings opportunities, such as discounts and other factors.
• Customer satisfaction: How satisfied existing customers are with the service they receive. This includes the insurer’s scores among various third-party studies, such as the J.D. Power U.S. Insurance Shopping and Claims Satisfaction studies, and the National Association of Insurance Commissioners (NAIC) Complaint Index, among others.
• Ease of use: How easy it is for policyholders to utilize their policies. This includes mobile app availability, customer service availability, payment flexibility, and other related factors.
• Availability: The overall scope of the company’s insurance offerings. This includes available coverage types, national footprint, and other related factors.
• Industry reputation: A measure of the insurer’s overall standing within the industry. This includes its AM Best financial strength rating, BBB accreditation, and other related factors.

Sources:

1. National Association of Insurance Commissioners, “Secura Ins Co. National Complaint Index Report,” accessed July 10, 2024.
2. Better Business Bureau, “Secura Insurance Companies,” accessed July 10, 2024.
3. AM Best, “SECURA Insurance Company,” accessed July 10, 2024.
4. Clearsurance, “Secura Insurance,” accessed July 12, 2024.
5. BBB, “Secura Insurance Companies,” accessed July 12, 2024.